Business Research

Sunset over Ailsa Craig
  • What do your customers /clients think of you?
  • Are your staff as happy and productive as they could be?
  • Is work related stress affecting your staff?
  • Would you like help setting up an on line survey?
Research Plus+ can help you answer these questions. We undertake customer feedback, staff surveys and work related stress surveys for all types of organisations. We can advise you on the best way to use on-line surveys.

Customer Feedback Surveys

  • Would you like new testimonials for your website and other promotional materials?
  • Would you like to know how to improve your products and services?
  • Would you customers recommend you to other people?
  • Would you like more word of mouth recommendations?
The best way to find out the answers to these questions is of course to ask your customers.
  • Why do your customers buy from you?
  • How much does it cost you to find a new customer?
  • What other products or services would they like to buy from you?
  • Would your former customers like to hear from you?
  • Would your business benefit from finding out what your customers really think?
  • Would you like to keep customers who are thinking of moving to the competitor down the road?
Keeping existing customers is good business sense and is also profitable. Use the Research Plus+ Customer Feedback System to find the answers to these questions and much more.

The Research Plus+ Customer Feedback System provides you with the benefit of an independent survey of your customers' views. It has been designed to suit all budgets offering postal, telephone, email and web based surveys, one to one interviews or focus groups.

The Research Plus+ Customer Feedback System also provides you with the information you need about your customers to meet the ISO 9000 and related standards.

"Guessing what your customers think of you is one thing, actually knowing what your customers think about you is quite another." Steven Battle, Director, Cookes Pianos and Organs


"We were very comfortable allowing Mark and Jenny to contact our customers
- they handled the work in a very professional way." Steven Battle, Director, Cookes Pianos and Organs (www.cookespianos.co.uk)


"Research Plus+ (Jenny & Mark) recently carried out a customer survey for me. They took me through the process and handled it all in a most professional and friendly manner. I was delighted with the results and would certainly use them again. If you want to know what your customers are thinking about your business then contact Jenny & Mark and they will make it as smooth a process as possible."
Jason Dagless, Owner Norfolk IT services (www.norfolkitservices.co.uk)


Find out what your customers want... so they buy more from you, more often.

Staff Surveys


The Research Plus+ Staff Feedback System enables you to find out the views of your employees. It has been designed to suit all budgets and business types offering postal, telephone, email and web based surveys, or focus groups.

All staff surveys / consultations are tailored to your individual needs and will also replicate questions used in other staff surveys. We would be pleased to discuss your specific requirements.

The Research Plus+ Staff Feedback System also provides you with the information you need about your staff to meet Investors in People and similar standards.
  • We carry out staff surveys to provide you with the benefit of an independent survey of the views of your staff.
  • Alternatively, we can advise you on setting up systems to obtain staff feedback yourselves.
  • Both options are developed in close consultation with you to ensure that they are tailored to suit your business and are convenient for your staff to take part in.
  • The questions can also replicate questions used in other staff surveys.
The survey results provide you with:
  • Information on what your employees really think and feel.
  • Valuable information on areas requiring action to improve their performance.
  • The information you need to help you meet Investors in People and similar standards.

"Thanks to the thorough job that Research Plus+ did in assisting Norfolk Probation Area with its annual staff survey, we have been able to identify key areas for improvement." Stuart Macdonald, Norfolk Probation.


Work Related Stress Surveys


Using the Health and Safety Executive (HSE) Indicator Tool we can measure work related stress amongst your staff as part of implementing the HSE Stress Management Standards.

The HSE stress audit covers:
  • Demands - includes workload, work patterns and the work environment.
  • Control - how much say a person has in the way they do their work.
  • Support - includes the encouragement, sponsorship and resources provided by the organisation, line management and colleagues.
  • Role - whether people understand their role within the organisation and whether the organisation ensures that they do not have conflicting roles.
  • Change - how organisational change (large or small) is managed and communicated in the organisation.
  • Relationships - promoting positive working to avoid conflict and dealing with unacceptable behaviour.
Additional questions, specific to your organisation, can be asked at the same time.

"It helped us to focus on areas that needed improvement."


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