• What do your customers /clients think of you?
• Are your staff as happy and productive as they could be?
• Is work related stress affecting your staff?
• Would you like help setting up an on line survey

Research Plus+ can answer these questions for you. We undertake customer feedback, staff surveys and work related stress surveys for all types of businesses.

Customer Feedback Surveys

• Why do your customers buy from you?
• How much does it cost you to find a new customer?
• What other products or services would they like to buy from you?
• Would your former customers like to hear from you?
• Would your business benefit from finding out what your customers really think?
• Would you like to keep customers who are thinking of moving to the competitor down the road?

Keeping existing customers is good business sense and is also profiatable. Use the Research Plus+ Customer Feedback System to find the answers to these questions and much more.

The Research Plus+ Customer Feedback System provides you with the information you need about your customers to meet the ISO 9000 and related standards.

The Research Plus+ Customer Feedback System provides you with the benefit of an independent survey of your customers' views. It has been designed to suit all budgets and business types offering postal, telephone, email and web based surveys, one to one interviews or focus groups.

"Guessing what your customers think of you is one thing,
actually knowing what your customers think about you is quite another."

"We were very comfortable allowing Mark and Jenny to contact our customers
- they handled the work in a very professional way."

Find out what your customers want... so they buy more from you, more often.

Staff Surveys

The Research Plus+ Staff Feedback System enables you to find out the views of your employees.

It has been designed to suit all budgets and business types offering postal, telephone, email and web based surveys, or focus groups.

All staff surveys / consultations are tailored to your individual needs and will also replicate questions used in other staff surveys. We would be pleased to discuss your specific requirements.

"Thanks to the thorough job that Research Plus+ did in assisting Norfolk Probation Area with its
annual staff survey, we have been able to identify key areas for improvement."

Work Related Stress Surveys

Using the Health and Safety Executive (HSE) Indicator Tool we can measure work related stress amongst your staff as part of implementing the HSE Stress Management Standards.

The HSE stress audit covers:

• Demands - includes workload, work patterns and the work environment.
• Control - how much say a person has in the way they do their work.
• Support - includes the encouragement, sponsorship and resources provided by the organisation, line management and colleagues.
• Role - whether people understand their role within the organisation and whether the organisation ensures that they do not have conflicting roles.
• Change - how organisational change (large or small) is managed and communicated in the organisation.
• Relationships - promoting positive working to avoid conflict and dealing with unacceptable behaviour.

Additional questions, specific to your organisation, can be asked at the same time.

"It helped us to focus on areas that needed improvement."

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